Embassy Suites Philadelphia, Philadelphia, Complaint

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Rank

45th

Out of 177

Embassy Suites Philadelphia	Average Price: $183 Check Rates

Hotel Class:

9000 Bartram Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 25 of 57
Average review rating: 3.22

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (38) , MyTravelGuide (23) , Travelocity (12) , TripAdvisor (192) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 18 comments.

The following words were used in comments with Complaint:
area (2) complaints (19) hotel (4) management (2) not (3) room (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Our only complaint, it took us about 20 minutes to check in.

"2nd time here and just as good " Read full review on TripAdvisor 4/18/2012 Vote

2. One complaint: Just coming in town, ready to put your feet up.

"Great Location and Breakfast! " Read full review on TripAdvisor 7/10/2011 Vote

3. My only complaint would be that I called in a month earlier and asked for a quiet area of the hotel.

"Nice place, friendly staff " Read full review on TripAdvisor 5/1/2011 Vote

4. The other main complaint I had was with the pool.

"Overall very happy " Read full review on TripAdvisor 5/26/2009 Vote

5. Only complaints- the cream provided with the in-room coffeemaker had all gone sour, which made for a very unpleasant surprise when I put it in my coffee.

"Absolutely lovely hotel! " Read full review on Expedia 5/14/2009 Vote

6. We left a complaint for the manager who never contacted us regarding our complaint.

"Manager ignored our complaint " Read full review on Expedia 4/15/2009 Vote

7. But, I had no complaints.

"An OK place to stay " Read full review on TripAdvisor 2/20/2009 Vote

8. No complaints at all.

"Pleasantly surprised! " Read full review on TripAdvisor 9/11/2008 Vote

9. The management did not respond to any complaints or concerns in a timely or professional manner.

"Terrible Hotel " Read full review on TripAdvisor 6/10/2008 Vote

10. They fulfilled all my requests, so I have no complaint.

"Will be better when the construction is done. " Read full review on TripAdvisor 6/9/2008 Vote