Hilton Philadelphia, Philadelphia, Complaint

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Rank

9th

Out of 177

Hilton Philadelphia	Average Price: $210 Check Rates

Hotel Class:

1100 Arch Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 1 of 57
Average review rating: 3.78

OpinionWell Value Index: 5

Traveler reviews analyzed: MyTravelGuide (647) , Travelocity (8) , Expedia (42) , TripAdvisor (372)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 46 comments.

The following words were used in comments with Complaint:
breakfast (3) clean (3) complaints (46) desk (4) good (3) hard (3) hotel (8) noise (4) not (9) remote (4) room (11) service (3) smell (2) smoke (2) temperature (2) thermostat (2) toilets (2) useful (2) well (2) worn (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The ONLY complaint I have is that the front desk told me the breakfast is free for kids but the restaurant kept wanting to charge us for the kids and said the front desk has been told what the price should be several times.

"Top Notch Staff " Read full review on TripAdvisor 4/5/2012 Vote

2. While the beds were a little uncomfortable and it was hard to adjust them, I had no complaints about the room.

"Very Nice " Read full review on TripAdvisor 3/31/2012 Vote

3. Upon checkout we mentioned the lamp and the duvet and also the cigarette smoke, and one of the attendants who was nearby took it upon herself to credit our bill by $50 -- we really were happy that she was listening as the young man who was checking us out was just noting our complaints but didn't offer anything.

"Location Is The Best Aspect " Read full review on TripAdvisor 3/24/2012 Vote

4. My only complaint is that we booked this hotel online and requested a crib in the reservation.

"Pretty good choice! " Read full review on TripAdvisor 11/28/2011 Vote

5. My only complaint is that the walls of the hotel were very thin.

"Convenient location, accommodating staff " Read full review on TripAdvisor 11/25/2011 Vote

6. My one complaint was the noise.

"Very nice staff, comfortable room, decent location, but loud. " Read full review on TripAdvisor 9/23/2011 Vote

7. Only real complaint is that with window open at night, there is a lot of street noise, even on the 9th floor.

"Great service " Read full review on TripAdvisor 9/11/2011 Vote

8. My only complaint is that the exercise room is small and the equipment is nice but well used so they need to keep an eye on upkeep of the machines.

"Very nice staff, ok room, great location..clean! " Read full review on TripAdvisor 8/17/2011 Vote

9. No complaints.

"very friendly and helpful - central location " Read full review on TripAdvisor 8/5/2011 Vote

10. My only complaint with this hotel is the location, not a very clean area but walking distance to all of Philly's major attractions.

"Great hotel just bad area. " Read full review on TripAdvisor 7/4/2011 Vote