9. firstly i think the staff in general need customer service training skills, the only nice one was the halfcast lady, the one named sandra, i think that was her name with collar length hair is the worst receptionist i have ever encountered she was so rude and abrupt, she didn't even smile, half of the time our room was not cleaned out, we had to ask, so dont expect the RITZ which it looks good from the main pic, the breakfast was ok the waffles were so nice, but it was the same boring breakfast everyday, so hotel holly wood change your breakfast menu and your front desk staff, or you gonna lose more customers, cause i certain ally wouldn't be in a hurray to go back to that HOTEL, more like been greeted by darth vader from star wars.