Sheraton Gateway Los Angeles, Los Angeles, Mistake

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Rank

3rd

Out of 700

Sheraton Gateway Los Angeles	Average Price: $138 Check Rates

Hotel Class:

6101 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 2 of 84
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (141) , MyTravelGuide (1884) , Travelocity (55) , TripAdvisor (1945) , YahooTravel (83)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 28 comments.

The following words were used in comments with Mistake:
apology (2) attitude (2) bad (2) bill (3) car (2) charged (3) desk (4) does (2) extra (2) hotel (8) internet (2) not (8) price (2) problem (2) quickly (2) rental (2) room (11) staff (5) useful (2) voucher (2)

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1. I felt like a chump paying this hefty hotel bill but won't make the mistake again.

"Nickle, dime, and bait & switch " Read full review on TripAdvisor 5/6/2012 Vote

2. Why he did not call the room when he realized this mistake remains a mystery.

"Dangerous Security at the Sheraton Gateway LAX " Read full review on TripAdvisor 1/25/2012 Vote

3. The amazing room service delivery staff had to run around all weekend to correct the mistakes.

"Used to be great, now just ok " Read full review on TripAdvisor 12/7/2011 Vote

4. An OLD MAN proceeded to come to the door in a BATHROB and informed me that it was HIS room, and that I must have made a mistake.

"The Worst Hotel Experience I Have Ever Had " Read full review on TripAdvisor 11/3/2011 Vote

5. When i got back at 8pm, the room had already been given to someone else, but the management admitted the mistake, apologized, gave me another room for an hour, offered a dinner and generally handled the situation in an extremely professional manner.

"Amazing 24hr check-in; stay away from the central tower " Read full review on TripAdvisor 8/31/2011 Vote

6. So as not to make the same mistake of forgeting the gift shop woman's name I got the name from the woman in the lobby.

"Great Service " Read full review on TripAdvisor 8/14/2011 Vote

7. Our main gripe was the charges for the internet - which they were more than happy to argue about rather than accept their mistake.

"No need to care about customers or service " Read full review on TripAdvisor 8/9/2011 Vote

8. First mistake.

"Ask for new room or you will be severly disappointed " Read full review on TripAdvisor 6/10/2011 Vote

9. Don't make the mistake.

"Scary " Read full review on TripAdvisor 4/16/2011 Vote

10. Staying at this hotel was my mistake.

"Scary " Read full review on TripAdvisor 4/16/2011 Vote