Sheraton Gateway Los Angeles, Los Angeles, Complain

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Rank

3rd

Out of 700

Sheraton Gateway Los Angeles	Average Price: $138 Check Rates

Hotel Class:

6101 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 2 of 84
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (141) , MyTravelGuide (1884) , Travelocity (55) , TripAdvisor (1945) , YahooTravel (83)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 58 comments.

The following words were used in comments with Complain:
busy (3) customer (3) desk (6) floor (4) good (4) guest (3) hotel (9) management (3) much (3) night (7) noise (4) not (10) offers (3) room (24) service (6) shower (4) smoke (6) staff (3) thought (3) well (3)

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1. The air conditioner was old and noisy and the TV remote worked intermittently, then not at all, so I had to call the maintenance guy in to replace it (he explained that all of the older style remotes were giving problems, so they were replacing them as people complained.

"Not really worth it " Read full review on TripAdvisor 5/8/2012 Vote

2. At that point, I was too tired to complain and simply dealt with it for the next two days.

"Old room, new room w/ smelly sink faucet, excellent staff, great food! " Read full review on TripAdvisor 4/25/2012 Vote

3. They say this section of the hotel doesn't have enough people complaining, to turn on the furnace for this wing.

"Nice hotel but the heater is not working.... :( " Read full review on TripAdvisor 4/8/2012 Vote

4. Apart from having to pay for WiFi, there's not much to complain about, and despite being very close to the airport, we couldn't hear the planes.

"Fine for an overnight stay " Read full review on TripAdvisor 3/28/2012 Vote

5. The service was good, room was clean and it was inexpansive so nothing to complain about.

"Normal average hotel " Read full review on TripAdvisor 2/27/2012 Vote

6. I had to go down to front desk to complain about the heat in my room.

"Just don't stay in the Center Tower... " Read full review on TripAdvisor 2/18/2012 Vote

7. We used the hotel gym which was great and then had lunch in the hotel bar and again the food and the service were excellent, nothing to complain about.

"Nice hotel, front of house leaves something to be desired " Read full review on TripAdvisor 2/6/2012 Vote

8. ' In fact, I only got the late checkout because I complained about the compensation.

"Terrible service - Rooms OK " Read full review on TripAdvisor 1/26/2012 Vote

9. They asked why i didnt complain at night but i didnt feel that they were talking that loudly, Its just that the noise carries.

"Nicely decorated but was kept up for 2 nights by noise " Read full review on TripAdvisor 11/30/2011 Vote

10. To Sheraton's credit i complained at check out and they tried to make good the situation, but i'd rather had 2 nights sleep than a free breakfast.

"Nicely decorated but was kept up for 2 nights by noise " Read full review on TripAdvisor 11/30/2011 Vote