4. Seems every time I opened a webpage I had an attack on my laptop from an incoming source from the hotel's network some identified as trojan horse attacks, but most surprisingly and disappointing was the reaction I got from your staff, and in a very defiant tone when my response to their "I'm sorry we don't put out your receipt until 4:30am" which was "you don't have a printer nearby, or how about a scanner, can you scan me a copy of your own original so I can have a copy???" their own very louder tone back was simply "no sir, we do not have one.