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Rank
10th
Out of 453

The Stoneleigh Hotel & Spa

Average Price: $236  
 
Hotel Class:
2927 Maple Avenue
Dallas, 75201 View map  
3-Star Hotel Rank: 4 of 88
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (50) , MyTravelGuide (82) , TripAdvisor (130) , YahooTravel (24)
SAFE TO BOOK ? (2/5 issues found)
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Issue
Appears in 20 comments. 
The following words were used in comments with Issue:
$ (2)   bathroom (2)   bed (2)   car (2)   customer (3)   deal (2)   design (2)   desk (2)   elevator (2)   hotel (3)   liked (2)   management (2)   noise (2)   not (7)   problem (2)   return (2)   room (5)   temperature (3)   valet (2)   vehicles (2)    
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1. Same issue again on the third night, except now the bathroom smells like mold.
"Save $100 per night and stay at the Marriott! " Read full review on TripAdvisor   10/16/2011 Vote      
2. And to top it off - management was not very accomadating or even polite about all the issues with our $900 sutie.
"Absolutely Awful Experience!!! " Read full review on TripAdvisor   10/12/2011 Vote      
3. While I imagine this is not a typical issue at the Stoneleigh, it does point to a greater issue of organizational and customer service arrogance.
"Beautiful Facility With Disappointing And Non-Responsive Management " Read full review on TripAdvisor   9/27/2011 Vote      
4. I realize issues happen, but the way management handle these issues is what turns an unhappy customer, into a repeat customer.
"Beautiful Facility With Disappointing And Non-Responsive Management " Read full review on TripAdvisor   9/27/2011 Vote      
5. Immediately we knew there was an issue.
"Beautiful Facility With Disappointing And Non-Responsive Management " Read full review on TripAdvisor   9/27/2011 Vote      
6. Strike Three:A few weeks later I received a satisfaction survey where I expressed the issues and concerns.
"Beautiful Facility With Disappointing And Non-Responsive Management " Read full review on TripAdvisor   9/27/2011 Vote      
7. Due to stressful car issues, we didn't end up having any spa treatments (they probably would've helped) or doing any sightseeing, so we just relaxed as much as possible in the hotel.
"A Great Experience " Read full review on TripAdvisor   4/21/2010 Vote      
8. Maintenance issues were not addressed, the valets were difficult to locate and not always friendly, the front desk was not responsive to our complaints or knowledgeable about the area.
"Disappointing " Read full review on TripAdvisor   12/12/2009 Vote      
9. The only issue we had with our bathroom was that it was small.
"A totally different hotel after the renovations " Read full review on Expedia   8/12/2009 Vote      
10. Air conditioners on sensors are an issue if you are interested in returning to a room that is a certain temperature or if you would like to sleep at a certain temperature.
"A totally different hotel after the renovations " Read full review on Expedia   8/12/2009 Vote      
   
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