The Stoneleigh Hotel & Spa, Dallas, Complaint

OpinionWell's Blog

Home » United States » Texas » Dallas Destinations » Dallas Hotels » The Stoneleigh Hotel & Spa

OpinionWell
Rank

10th

Out of 453

The Stoneleigh Hotel & Spa	Average Price: $236 Check Rates

Hotel Class:

2927 Maple Avenue

Dallas, 75201 View map

3-Star Hotel Rank: 4 of 88
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: YahooTravel (24) , MyTravelGuide (82) , Expedia (50) , TripAdvisor (130)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit high (1) avoid (2) bad (8) big deal (2) complaint (14) dated (1) dirty (2) disappoint (17) downside (6) expensive (13) hard (8) hate (2) horrible (2) inconvenient (4) incorrect (2) issue (20) lack (9) loud (4) lukewarm (2) miserable (2) negative (6) noise (16) noisy (4) overpriced (2) poor (1) pretty small (1) pricey (5) problem (16) ridiculous (1) rock (2) rodent (1) rude (4) sadly (1) scary (1) sick (2) smell (5) sophisticated (1) terrible (4) tiny (1) unacceptable (1) uncomfortable (3) unfortunate (7) unfriendly (3) unhappy (1) unhelpful (1) unsuccessful (1) weird (1) worn (1) worst (4) wrong (2)

Complaint

Appears in 23 comments.

The following words were used in comments with Complaint:
basic (2) bed (2) coffee (2) complaints (23) desk (4) good (2) great (2) hot (2) hotel (3) night (2) not (5) park (2) personable (3) pressure (2) room (7) service (3) staff (4) thought (2) valet (2) water (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. My only complaint was that parking is $21/night.

"Diamond in a Modest Package " Read full review on TripAdvisor 3/21/2012 Vote

2. not sure exactly what the complaints are about.

"80% of a luxury hotel at 50% of the price " Read full review on TripAdvisor 3/16/2012 Vote

3. So why did I rate the hotel 4 out of 5 ? Because if its location is convenient for you it may be a good option and I have no complaint about the quality of the public and private rooms.

"Buyer beware ! Good hotel spoiled by questionable billing practices " Read full review on TripAdvisor 11/17/2011 Vote

4. I have no complaints about the hotel at all, so I am surprised at some of the negative reviews.

"Ideal for business travel " Read full review on TripAdvisor 10/31/2011 Vote

5. My biggest complaint is maybe a little petty,but the Bolla restaurant & cleaning staff could really use some training from the basics like consolidating trips to a better understanding of customer service.

"21st Anniversary " Read full review on TripAdvisor 9/6/2011 Vote

6. My only other complaint is that the equipment in the fitness center was pretty inadequate and outdated.

"Great hotel, not ideal for business " Read full review on TripAdvisor 4/21/2011 Vote

7. My only complaints: there's no coffee maker in the room (is this a new trend? why?), so if you're a business traveler, that means ordering it via room service or going without coffee before your morning meeting.

"Great hotel, not ideal for business " Read full review on TripAdvisor 4/21/2011 Vote

8. Staying at The Stoneleigh was a great experience from start to finish, and I have only very minor complaints.

"Great hotel, not ideal for business " Read full review on TripAdvisor 4/21/2011 Vote

9. The only complaint was the air conditioning vent was right above the bed and it was a bit uncomfortable when it went on.

"Great Find " Read full review on TripAdvisor 3/31/2011 Vote

10. The one and only downside was a lack of good water pressure in the shower, but that was my only very small complaint.

"Excellent 3 Night Stay " Read full review on TripAdvisor 3/28/2011 Vote