1. The pool's pilot light had gone out and the 'borrowed' maintenance man from a neighboring hotel couldn't fix it (I learned all this after trying to remove the rock holding the door open that lead to the outdoor courtyard from the hot tub area - keep in mind it was 20 degrees outside - I was surprised when the neigboring hotel's maintenance guy popped up from the dark and explained all this to me while I was standing there in my bathing suit.