1. The scruffy, gum-chewing valet with unnoticeable customer-service skills inspired us to park our own vehicle; the check-in clerk who neglected to provide a proper parking pass caused wasted time and unnecessary annoyance; the guest services person we contacted for directions to a particular fine dining establishment told us the restaurant was closed for the evening but offered the *phone number* and then neglected to suggest any another options for a late-night meal.