2. When you purchase through Hotwire, hotels have the opportunity to 'convert' these lower paying visitors to repeat visitors, when will they learn that by giving you the worst room we really won't ever return? To add injury to insult, when we checked out I was asked if everything was to my satisfaction - I replied (for the first time ever) 'it was just ok' - another staff member stepped forward, looked at the computer screen that was visible to the check out individual, then stepped back without saying a word or attempting to ask or inquire what was 'only ok'.