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Rank
1st
Out of 41

St Julien Hotel and Spa

Average Price: $297  
 
Hotel Class:
900 Walnut Street
Boulder, 80302 View map  
4-Star Hotel Rank: 1 of 1
Average review rating: 4.05
OpinionWell Value Index: 8
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (26) , TripAdvisor (214) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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Problem
Appears in 25 comments. 
The following words were used in comments with Problem:
bed (2)   customer (2)   desk (2)   hotel (7)   management (5)   nice (2)   night (3)   not (4)   reviews (2)   room (4)   service (2)   soft (2)   staff (5)   street (2)   view (2)    
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1. -Bellmen/valet/front door staff were very kind and helpful, but the front desk staff were just ok (I had a long wait at check-in and check-out and the staff didn't seem too concerned, also had problems with my bill)-It is nice that you can opt for a Boulder city or mountain view-The rooms feel very luxurious with a soft bed, nice photographs, and many amenities, including a minifridge-I had fun at the football viewing party with happy hour specials on Sunday afternoon-The cleanliness of the bathroom was a little disappointing - hair in tub, trash left on the ground, but it was very roomy-flat screen TVs with HBO.
"Beautiful hotel " Read full review on TripAdvisor   10/31/2011 Vote      
2. Since they are the only decent, upscale hotel in Boulder, their lack of competition seems to give the staff an attitude problem.
"Finally a Nice Hotel in Boulder " Read full review on TripAdvisor   4/22/2010 Vote      
3. Clearly, bad customer service is a top down problem at this property.
"Nice facility, apauling customer service " Read full review on TripAdvisor   3/28/2010 Vote      
4. It was left to me to track down the manager and relay the problem.
"Nice facility, apauling customer service " Read full review on TripAdvisor   3/28/2010 Vote      
5. We then had a problem with our shower - we couldn't get the hot water to work.
"Unacceptable service, bad food, nice views " Read full review on TripAdvisor   10/26/2009 Vote      
6. Some other reviewers had mentioned that their rooms faced Walnut street and were loud at night - ,my room also faced the street and I did not have a problem with noise.
"A great place to relax in the foothills! " Read full review on TripAdvisor   10/10/2009 Vote      
7. I had few problems in my first night with my room location , problem immediately solved the second day the front desk.
"Very Nice Hotel " Read full review on TripAdvisor   8/20/2009 Vote      
8. Julien management should have been more sympathetic to a guest when they were told of the problem rather than being aggressive.
Read full review   7/21/2009 Vote      
9. I called the hotel, which until then, was a favorite of mine, to inform them of the problem.
Read full review   7/21/2009 Vote      
10. I travel frequently and understand that there are times when even the best hotels have problems.
"Beautiful property, terrible service " Read full review on TripAdvisor   2/25/2009 Vote      
   
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