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OpinionWell
Rank
62nd
Out of 197

Best Western Boston

Average Price: $176  
 
Hotel Class:
891 Massachusetts Avenue
Boston, 02118 View map  
3-Star Hotel Rank: 21 of 37
Average review rating: 3.38
OpinionWell Value Index: 4
Traveler reviews analyzed: YahooTravel (15) , MyTravelGuide (20) , Travelocity (9) , Expedia (22) , TripAdvisor (152)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 25 comments. 
The following words were used in comments with Problem:
area (5)   customer (2)   desk (5)   helpful (2)   hotel (4)   location (3)   maintenance (2)   need (2)   never (2)   night (2)   noise (2)   not (5)   remote (2)   room (3)   service (2)   shower (4)   shuttle (4)   slight (2)   small (4)   water (2)    
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1. On check-out, I again told Tiara that the shower head problem was not corrected, she apologized and gave me a slight rate discount for this inconvience.
"Enjoyed our stay. " Read full review on TripAdvisor   10/10/2011 Vote      
2. That aside, it is a good hotel to stay at and I would overlook the above problems and would stay there again.
"Enjoyed our stay. " Read full review on TripAdvisor   10/10/2011 Vote      
3. We were there 3 nights and the shower head problem was not addressed, although the batteries in the TV remote were replaced and it did function properly after that.
"Enjoyed our stay. " Read full review on TripAdvisor   10/10/2011 Vote      
4. There was a problem with getting a prompt response from the maintenance area.
"Enjoyed our stay. " Read full review on TripAdvisor   10/10/2011 Vote      
5. We stayed there three days, I told a desk person of two problems, one of the TV remotes did not work and the shower head needed to be replaced because water was barely coming out of the shower head and what water was coming out was squarting out the side and damaging the wall.
"Enjoyed our stay. " Read full review on TripAdvisor   10/10/2011 Vote      
6. The computer with internet problems was also the one that had the printer hooked up to it, so it was very frustrating for you couldn't print reservations, directions, etc.
"Good value for Boston, decent room and hotel, so so location " Read full review on TripAdvisor   7/24/2011 Vote      
7. The location was not so great, but with the shuttle, that was never a problem.
"Great Less Expensive Option for the Boston Marathon " Read full review on TripAdvisor   4/19/2011 Vote      
8. I had a problem w/ the room key and the front desk had a janitor up to help me within minutes.
"Nice hotel for price " Read full review on TripAdvisor   4/17/2010 Vote      
9. Though some of the issues may seem like small insignificant problems it is often the small things that count in customer service and the way these small things are tended to.
"Very deceptive compared to what their website promises " Read full review on TripAdvisor   8/3/2009 Vote      
10. Upon calling the front desk a maintenance worker came quickly to attend to the problem, however, left a mess in the tub of hair and grime after telling us the problem had been a hairclog from previous customers.
"Very deceptive compared to what their website promises " Read full review on TripAdvisor   8/3/2009 Vote      
   
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