Charlesmark Hotel Boston, Boston, Complaint

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Rank

38th

Out of 197

Charlesmark Hotel Boston	Average Price: $233 Check Rates

Hotel Class:

655 Boylston Street

Boston, 02116 View map

3-Star Hotel Rank: 9 of 37
Average review rating: 4.16

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (75) , Travelocity (2) , TripAdvisor (418) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 13 comments.

The following words were used in comments with Complaint:
complaints (13) lighting (2) night (3) noise (3) room (5)

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1. The only complaint about the room from me is that I could hear creaking noises (presumably from the occupant above) sometimes at night, otherwise a very quite room despite being on a busy road.

"Great location and good price " Read full review on TripAdvisor 5/10/2012 Vote

2. One small complaint: we'd asked for a wake-up call, and it was 40 minutes later than our requested time.

"Great value in the Back Bay " Read full review on TripAdvisor 9/23/2011 Vote

3. Otherwise I have no complaint.

"Great location " Read full review on Expedia 8/18/2010 Vote

4. My main complaint about the Charlesmark was the room lighting, which was so bad I thought I might go blind after my three nights, as I am a reader and computer user and need light.

"Great Location, Good stay, but some issues" " Read full review on TripAdvisor 4/9/2010 Vote

5. ) Other than that, absolutely no complaints.

"Unbeatable value - in the right rooms! " Read full review on TripAdvisor 7/30/2009 Vote

6. My only minor complaint is that there can be considerable street noise, depending on what room you have.

"Better than the first time! " Read full review on TripAdvisor 4/16/2008 Vote

7. Even if a guest has a stupid complaint, customer service rules usually dictate that you try to be gracious in your response, not belittling.

"Great Value, Uneven Service " Read full review on TripAdvisor 7/21/2007 Vote

8. My only complaint: As the weather had just changed abruptly from unseasonably warm to outright arctic, my room was a bit chilly for the first part of the night.

"Definitely Recommend the Charlesmark " Read full review on TripAdvisor 2/23/2007 Vote

9. Having read some TravelAdvisor complaints about noise, I requested quiet accommodations on a high floor, which I found perfectly serene.

"Definitely Recommend the Charlesmark " Read full review on TripAdvisor 2/23/2007 Vote

10. No real complaints.

"Good hotel, good location " Read full review on TripAdvisor 5/15/2006 Vote