9. also was SUPPOSE to be on a non-smoking floor, but the majority of guests there are of the 'low-rent' 'trailer trash' variety, I called down to complain, but, really, how or why would they inforce it? I found the staff, both front desk and in the dining areas unresponsive and nobody looked like they even remotely enjoyed their jobs or displayed any people skills whatsoever, maybe the high turnover of guest has created this 'Stepford' like attitude.