8. It took almost 40 minutes for my bags to arrive upon check-in (and only after I called down); the beds are less comfortable than the Westin's (but twice the price); the single sink bathroom had mold in the shower stall and a wimpy shower head; and the worst part was that just after my bags arrived, a maintenance guy arrived with only a knock at the door to replace the air filter in my air conditioner but was entirely non-chalant about the fact that I was in the room and paying almost $400 a day(and I didn't request the air filter change either.