Austin Embassy Suites, Austin, Complain

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Rank

27th

Out of 287

Austin Embassy Suites	Average Price: $218 Check Rates

Hotel Class:

300 South Congress Avenue

Austin, 78704 View map

3-Star Hotel Rank: 9 of 77
Average review rating: 3.66

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (6) , MyTravelGuide (15) , Travelocity (5) , TripAdvisor (113) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (1) awful (2) bad (8) big deal (2) bit dated (3) broken (6) chipped (5) complain (4) complaint (3) dangerous (3) dated (14) dingy (2) dirty (7) disappoint (8) disgust (2) expensive (3) filthy (3) frustrated (2) hard (6) hassle (4) horrible (4) inconvenient (4) issue (14) lack (2) mold (3) negative (5) noise (9) noisy (3) outdated (8) overpriced (3) problem (12) roach (2) scary (1) shabby (1) sick (2) slow (5) smell (7) stain (1) stale (3) tear (1) terrible (1) too small (2) ugly (1) unacceptable (1) uncomfortable (2) unfortunate (3) unhappy (2) worn (4) worst (1) wrong (3)

Complain

Appears in 6 comments.

The following words were used in comments with Complain:
$ (2) internet (2) noise (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When we complained the clerk said, 'Most guests are businessmen and leave early.

"Stay Elsewhere " Read full review on TripAdvisor 11/22/2011 Vote

2. I did complain the second afternoon, and they offered to move us.

"So sad, and yes,there were bugs. " Read full review on TripAdvisor 8/13/2011 Vote

3. When we complained at the front desk, we were told that this is a 'family friendly' hotel and showed no interest in helping or any sense of apology.

"This is a very KID FRIENDLY hotel " Read full review on YahooTravel 12/28/2007 Vote

4. I knew that internet access was $10 a day and self parking was $8, so while I cannot complain, charging for internet is unwise in a competitive environment.

"This is a very KID FRIENDLY hotel " Read full review on YahooTravel 12/28/2007 Vote

5. If it were free, I`d be less inclined to complain, but considering that you pay either per night or per week for access (I opted for the week), the service should be better.

"Nice place, but Internet access was iffy " Read full review on TripAdvisor 1/17/2007 Vote

6. My warning flags went up and I almost went to ask for another room because I was concerned about noise, but there really was no noise to complain about.

"I really enjoyed staying here. " Read full review on YahooTravel 3/15/2006 Vote