3. The not-so-great parts: food and drinks were really expensive, with mandatory gratuity added to even a simple glass of wine (we're great tippers anyway, but this seemed like overkill); while the staff is extremely friendly, they aren't necessarily on the ball with their recommendations (two staffers gave us completely different and wrong information about renting bikes nearby, and we also got conflicting information about laundry services at the hotel); pool area is lackluster up above the alley out back (but doesn't really matter because the beach is so nice); rooms are stylish but not necessarily 'luxury' (e.