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Rank
22nd
Out of 267

The Sorrento Hotel

Average Price: $155  
 
Hotel Class:
900 Madison Street
Seattle, 98104 View map  
4-Star Hotel Rank: 13 of 20
Average review rating: 4.23
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Priceline (63) , Travelocity (6) , TripAdvisor (264) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 28 comments. 
The following words were used in comments with Problem:
attentive (2)   bathroom (4)   children (2)   entrance (2)   guest (2)   hotel (7)   lighting (3)   liked (2)   new (2)   noise (2)   not (11)   old (5)   older (3)   room (12)   service (4)   small (5)   staff (2)   street (2)   thought (2)   walking (2)    
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1. Some minor quibbles: like in many other old hotels, the bathroom was small; we were on the second floor above the entrance and noise and unwanted light were problems (we had to keep the bathroom door closed to keep out light but were unable to close the drapes in the bedroom) and there is an underlying odour (more in the halls, less in the rooms).
"Great Staff " Read full review on TripAdvisor   4/3/2012 Vote      
2. I had a problem with the flapper valve in the toilet not closing properly the first day, but when I called to report it, it was fixed within two hours.
"Old world charm, new world service " Read full review on TripAdvisor   2/25/2012 Vote      
3. When they brought the problem to the attention of the hostess, they were moved to an adjacent room in the restaurant where it was much quieter, which I thought was a nice touch.
"Old world charm, new world service " Read full review on TripAdvisor   2/25/2012 Vote      
4. At my new table there was a group of 6 older guests next to me who because of hearing problems and issues with hearing aids were having great difficulties conversing.
"Old world charm, new world service " Read full review on TripAdvisor   2/25/2012 Vote      
5. The staff was friendly and efficient, especially the maintenance man, who fixed our TV channel problem immediately, and concierge Kody Kidd, who quickly answered all my pre-visit questions.
"Wonderful Birthday in Historic Hotel " Read full review on TripAdvisor   1/18/2012 Vote      
6. It has all the charm, and a few of the expected shortcomings (smaller rooms, bit noisy) of an older hotel, but nothing I would call a problem.
"Beautiful historic hotel with people that make you feel welcome " Read full review on TripAdvisor   12/29/2011 Vote      
7. There is only one small elevator but it never was a problem even though the hotel was full.
"Historic hotel with modern ameneties " Read full review on TripAdvisor   12/8/2011 Vote      
8. They clearly understand what customer service means and they made us feel like nothing would be a problem if we asked.
"Perfect Anniversary! " Read full review on TripAdvisor   10/21/2011 Vote      
9. However, the street below was a problem overnight because the Sorrento is 2 blocks from the Virginia Mason emergency room entrance where all the ambulances begin & end.
"Awesome & Awful! " Read full review on TripAdvisor   10/16/2011 Vote      
10. The bathroom was tiny, but not a problem.
"Awesome & Awful! " Read full review on TripAdvisor   10/16/2011 Vote      
   
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