The Sorrento Hotel, Seattle, Complaint

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Rank

22nd

Out of 267

The Sorrento Hotel	Average Price: $155 Check Rates

Hotel Class:

900 Madison Street

Seattle, 98104 View map

4-Star Hotel Rank: 13 of 20
Average review rating: 4.23

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Priceline (63) , Travelocity (6) , TripAdvisor (264) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 8 comments.

The following words were used in comments with Complaint:
complaints (8) music (2) not (2) room (4) small (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My only complaint is that the breakfast is only ok for the price - very average.

"Early Christmas at the Sorrento " Read full review on TripAdvisor 11/30/2011 Vote

2. My only complaint is that my room's blackout curtains didn't close all the way, and it was quite bright in the room at night.

"A comfy night away " Read full review on TripAdvisor 10/4/2011 Vote

3. My only complaint, and it's small, is that the music at the Fireside Room was too loud and really not appropriate for such a classy place.

"A classic historic hotel in Seattle " Read full review on TripAdvisor 7/18/2011 Vote

4. My only complaint is that concierge on our last day was rather abrupt when I asked him about a town car we had ordered to take us to the airport.

"Great hotel " Read full review 7/5/2009 Vote

5. My only complaint was that the room was somewhat small for a hotel of this quality.

"Great hotel, small room " Read full review on TripAdvisor 10/15/2007 Vote

6. My biggest complaint (and it`s a big one), is that they don`t tell you there`s a pet fee until you`re there.

"Great hotel but LOUSY, tacky hidden pet fee " Read full review on TripAdvisor 5/24/2007 Vote

7. My specific complaints: They threw away my wedding bouquet, did not have piped in music as they had promised, no alcohol was given for a toast, which we previously arranged (our best man had to go out and buy a bottle so the groom and I had something to toast with.

"Terrible Terrible Terrible " Read full review on TripAdvisor 8/4/2005 Vote

8. I again contacted her citing my complaints.

"Terrible Terrible Terrible " Read full review on TripAdvisor 8/4/2005 Vote