The Sorrento Hotel, Seattle, Complain

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OpinionWell
Rank

22nd

Out of 267

The Sorrento Hotel	Average Price: $155 Check Rates

Hotel Class:

900 Madison Street

Seattle, 98104 View map

4-Star Hotel Rank: 13 of 20
Average review rating: 4.23

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Priceline (63) , Travelocity (6) , TripAdvisor (264) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 4 comments.

The following words were used in comments with Complain:
train (2)

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1. (Note to the reviewer who complained about train sounds: There isn't a train track for miles.

"Nice boutique hotel, clean, small, good concierge service " Read full review on TripAdvisor 3/21/2009 Vote

2. after complaining (politely i might add) we did get an apology letter in the mail but not even an offer of a free drink for our next visit .

"wonderful setting but service not equal to the price for seattle " Read full review on TripAdvisor 8/7/2007 Vote

3. We complained about the noise and when we returned for our 2nd night the next weekend, we were upgraded.

"Exceptional Staff " Read full review on TripAdvisor 10/11/2006 Vote

4. When I called to complain to the coordinator regarding the service she never responded.

"Terrible Terrible Terrible " Read full review on TripAdvisor 8/4/2005 Vote