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Rank
48th
Out of 177

FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER

Average Price: $188  
 
Hotel Class:
1201 RACE STREET
Philadelphia, 19107 View map  
3-Star Hotel Rank: 28 of 57
Average review rating: 3.58
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (22) , Travelocity (3) , TripAdvisor (110)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complaint
Appears in 10 comments. 
The following words were used in comments with Complaint:
area (2)   clean (2)   complaints (10)   floor (2)   free (2)   hotel (2)   shower (2)   walking (2)    
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1. Thankfully, the staff reacted quickly to my complaint, but this hotel seems to attact more of the partying crowd overall.
"Decent hotel, unfortunate location " Read full review on TripAdvisor   4/23/2012 Vote      
2. Three complaints: Could most of these be lack of attention to detail or on purpose? 1) I called to ask for availability to stay free with Starwood points.
"Not attentive to details " Read full review on TripAdvisor   9/26/2011 Vote      
3. Downside: only complaint is the walls and flooring are thin, we could easily hear our neighbors conversations and folks walking around upstairs on the hardwood.
"Good location for biz & personal, clean rooms, helpful staff " Read full review on TripAdvisor   11/29/2010 Vote      
4. The only complaint I have is the mattress was too hard.
"Lovely room and helpful staff " Read full review on TripAdvisor   8/31/2010 Vote      
5. After being bounced around by probably the entire customer service personnel in the 'corporate center' I was told my complaint was closed.
"Stay at your own risk " Read full review on TripAdvisor   8/25/2010 Vote      
6. I filed a complaint with Sheraton corporate and all I received was an email from a Steve Dugan manager of the hotel but he never had the decency to call or to personally inspect the room.
"Stay at your own risk " Read full review on TripAdvisor   8/25/2010 Vote      
7. After they finally find my morning complaint in their system, they agree to move me to another floor and offer me a free breakfast.
"Enter at your own riski!!!!!!!!! " Read full review on TripAdvisor   8/19/2010 Vote      
8. No real complaints about the area but it is not very picturesque but I did feel safe walking back from the subway, alone, at midnight.
"great hotel if you get the right room " Read full review on TripAdvisor   10/14/2009 Vote      
9. The bathroom, usually a major complaint of travelers was clean and neat, and the shower, obviously a converted bathtub-shower area was large and clean.
"Great Place to Stay " Read full review on TripAdvisor   10/12/2009 Vote      
10. My one complaint: The bed linens were cheap and uncomfortable.
"Easy place to stay " Read full review on Expedia   9/30/2009 Vote      
   
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