2. I mean how do you forget to clean a room? You have a list of rooms you are responsible for, you check those you have done as you do them and make sure there are no rooms left unchecked unless you have spoken with the guest and they have told you not to bother or the do not disturb sign is left up all day (which it wasn't in my case) and even then a call to the room is in order to doublecheck they don't want their room made up.