Atlantis Casino Resort Spa - Reno, Reno, Complain

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Rank

1st

Out of 158

Atlantis Casino Resort Spa - Reno	Average Daily Rate: NA Check Rates

Hotel Class:

3800 South Virginia Street

Reno, 89502 View map

3-Star Hotel Rank: 1 of 20
Average review rating: 3.86

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (152) , MyTravelGuide (973) , YahooTravel (68)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 21 comments.

The following words were used in comments with Complain:
accommodating (2) apology (3) desk (3) expectation (2) helpful (3) hotel (5) luggage (3) need (2) not (5) room (5) staff (2)

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1. I finally had to complain to their management to get any action.

Read full review 11/5/2010 Vote

2. The hotel does not care for customers when we complained to the front desk about it they said they will think about it, are you kidding me??? They advertise this hotel as a 4 star but in my openion Motel 6 is cleaner and more comfortable stay.

"Worst hotel in Reno Do Not Stay here " Read full review on Expedia 5/12/2010 Vote

3. Then I complained that on their website, but no respond from them.

"Very not polite in casino staff! " Read full review on Expedia 1/8/2010 Vote

4. I tried to complain and was told it wasn't their fault because they don't always check for messages.

"The hotel wasn’t the problem.... " Read full review on Expedia 11/4/2009 Vote

5. Several more calls were made to complain, and we were finally obliged.

"Disappointing " Read full review on Expedia 8/29/2009 Vote

6. No help checking in and then we complained and bell man came up to room and apologized but we were already upset by then (waiting for luggage).

Read full review on MyTravelGuide 9/7/2008 Vote

7. No help checking in and then we complained and bell man came up to room and apologized but we were already upset by then (waiting for luggage).

Read full review on MyTravelGuide 9/5/2008 Vote

8. No help checking in and then we complained and bell man came up to room and apologized but we were already upset by then (waiting for luggage).

Read full review on MyTravelGuide 9/4/2008 Vote

9. To make matters worse, when I went to the concierge desk to complain, I was told there was absolutely nothing that could be done because we had reserved our rooms in a block and could not be transferred to the main hotel even though there were plenty of rooms.

"Terrible customer service " Read full review on YahooTravel 5/9/2008 Vote

10. Atlantis needed to be more accommodating when we complained.

Read full review on MyTravelGuide 11/20/2007 Vote