3. During our stay in Orlando my sister had to go to hospital and on our last day I was frantically trying to ring the medical records department to ask them to send her a discharge letter for her insurance company, the payphones in the lobby at Comfort Suites kept asking for more and more money and would not connect me through to the phone number, when I mentioned this to the reception staff they were VERY UNHELPFUL and told me they had nothing to do with those phones, they didn't even have the courtesy to offer their phone for me to use or a refund for the several dollars I'd lost on their payphones.