Grand Waikikian at Hilton Hawaiian Village, Honolulu, Poor

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Rank

50th

Out of 165

Grand Waikikian at Hilton Hawaiian Village	Average Price: $406 Check Rates

Hotel Class:

1811 Ala Moana Boulevard

Honolulu, 96815 View map

4-Star Hotel Rank: 14 of 17
Average review rating: 3.83

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (5) , TripAdvisor (89)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 9 comments.

The following words were used in comments with Poor:
desk (2) hotel (3) price (2) service (5) staff (2) suite (3)

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1. Meals eaten onsite were very good, Tropics Bar (except one poor breakfast item), Japanese Restaurant in the Bazaar, Round Table Pizza and Lapperts Ice Cream were all excellent and not unreasonable priced.

"Excellent this time around " Read full review on TripAdvisor 2/17/2012 Vote

2. Though we were upgraded to a suite we clearly could never afford to pay for at full price, we were still paying $650 per night for the two-bedroom suite we originally booked and so all of this poor service leads to a little bit of a bad taste in the mouth.

"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor 12/28/2011 Vote

3. However, the niceness of the suite only served as a more stark contrast with the poor service provided by hotel staff.

"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor 12/28/2011 Vote

4. Alas, it has been over a month and I just can't shake my overall poor impression.

"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor 12/28/2011 Vote

5. The check-in service at the Grand Vacations was poor, with a very disinterested and unhelpful staff member at the desk.

"Ok but service wasn't great " Read full review on TripAdvisor 12/8/2011 Vote

6. These are just a cople examples of the poor attitude and service.

"Overwhelming! " Read full review on TripAdvisor 11/16/2011 Vote

7. What did stand out about this property was the uniformly poor service.

"Mixed at best " Read full review on TripAdvisor 3/7/2009 Vote

8. We stayed on the 8th floor, and had a very poor view, mostly of the hotel next door, but also of the lagoon tower directly in front of the hotel.

"Mixed at best " Read full review on TripAdvisor 3/7/2009 Vote

9. We went back to the concierge desk and the poor girl behind the counter made several calls to get us a car asap as we had a meeting we were going to be late for.

"Stay somewhere else...Outrigger Reef is nice! " Read full review on TripAdvisor 1/23/2009 Vote