Embassy Suites Phoenix, Phoenix, Complaint

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Rank

24th

Out of 366

Embassy Suites Phoenix	Average Price: $119 Check Rates

Hotel Class:

2333 East Thomas Road

Phoenix, 85016 View map

3-Star Hotel Rank: 13 of 62
Average review rating: 3.46

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (85) , Travelocity (5) , TripAdvisor (152) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 11 comments.

The following words were used in comments with Complaint:
big (2) complaints (11) great (2) hotel (3)

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1. No complaints there.

"Hilton (Embassy Suites) Lovers... Pick another location " Read full review on TripAdvisor 2/23/2012 Vote

2. Rough part of town - lock your doorsNice employees - young and unexperienced, but niceVan drivers great - very friendlyRoom was fineHere's my ONE BIG COMPLAINT.

"Not your everyday Embassy Suites! " Read full review on TripAdvisor 8/22/2011 Vote

3. Yes the hotel is old, but the management is very responsive to complaints.

"Pleasantly surprised--2 week stay went well " Read full review on TripAdvisor 3/18/2011 Vote

4. I just don't have a word of complaint about this facility.

"Unexpected stay at Embassy Suites ended up being delightful! " Read full review on TripAdvisor 7/7/2010 Vote

5. I'll finish with my complaint about all ES hotels - charge a few extra dollars and give us free wireless.

"Strange Embassy Suites With a Great Staff " Read full review on TripAdvisor 6/13/2010 Vote

6. no complaints here and would book again.

"great stay " Read full review on Expedia 3/24/2010 Vote

7. I stayed here for a week while in Phoenix for business, and really don't have any big complaints.

"Overall it's worth it... " Read full review on TripAdvisor 2/16/2010 Vote

8. That being said, this hotel warrants a complaint.

"Disappointing " Read full review on TripAdvisor 5/21/2009 Vote

9. My only complaint involves the parking.

"Very Nice Hotel ! " Read full review on TripAdvisor 3/7/2008 Vote

10. However, these are minor complaints -- everything was there for the asking, and everyone had a great attitude.

"A great hotel with few problems " Read full review on TripAdvisor 3/2/2008 Vote