Canterbury Hotel, Indianapolis, Issue

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Rank

32nd

Out of 274

Canterbury Hotel	Average Price: $217 Check Rates

Hotel Class:

123 South Illinois Street

Indianapolis, 46225 View map

4-Star Hotel Rank: 7 of 14
Average review rating: 3.63

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (57) , MyTravelGuide (174) , Travelocity (4) , TripAdvisor (98) , YahooTravel (17)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 9 comments.

The following words were used in comments with Issue:
deal (3) disappoint (2) great (2) hotel (2) management (2) not (2)

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1. It was very disappointing because I'd much prefer to give my business to a smaller hotel such as this one but we won't be returning because of these issues.

"Beautiful but has issues " Read full review on TripAdvisor 12/15/2011 Vote

2. These two issues changed what would have been a 4 - 5 rating to a 3.

"Beautiful but has issues " Read full review on TripAdvisor 12/15/2011 Vote

3. The room was small but I expected that from a historic building so that wasn't an issue.

"Beautiful but has issues " Read full review on TripAdvisor 12/15/2011 Vote

4. The staff was pleasant we had no issues with them at all.

"Expected much more! Rooms VERY DARK!! " Read full review on TripAdvisor 12/13/2011 Vote

5. I would have preferred that employees at the time had felt empowered to make decisions to correct issues and deal with problems; but, that said, the Manager and General Manager have made considerable concessions to us, and to my son and his bride, in the interest of service recovery, for which I thank them.

"Disappointing " Read full review on TripAdvisor 9/27/2011 Vote

6. If you can deal with the elevator issue, which in the grand scheme of things is not really a big deal) and are looking for a hotel with charm and personality in a great downtown setting, this is a great place to stay.

"Nice Little Hotel " Read full review on TripAdvisor 1/26/2011 Vote

7. I was just a bit disappointed, but this lead me to believe that it's a recurring event, and if they did that for everyone that had an issue, they'd be run ragged.

"Nice Little Hotel " Read full review on TripAdvisor 1/26/2011 Vote

8. I called the front desk they said they were having issues and we would have towels in about an hour---not very assuring since we were to be at a gala in an hour and a half.

"Not what it used to be " Read full review on TripAdvisor 10/19/2009 Vote

9. The bed was very soft, and checking in was my only issue; they couldn't find me on the guest list, but they did after a few minutes, and checked me in.

"Loved It! " Read full review on YahooTravel 6/19/2007 Vote