Marriott San Antonio, San Antonio, Service

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Rank

82nd

Out of 504

Marriott San Antonio	Average Price: $286 Check Rates

Hotel Class:

711 East Riverwalk

San Antonio, 78205 View map

4-Star Hotel Rank: 22 of 32
Average review rating: 3.56

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (9) , TripAdvisor (92) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

balcony (46) bar (12) bathroom (28) bed (16) bill (6) breakfast (18) charge (7) check in (9) checkout (3) concierge (15) cost (7) decor (3) dinner (3) downtown (11) exercise room (3) fee (5) food (14) front desk (12) gym (7) highway (3) hot tub (7) hotel (157) housekeeping (7) lobby (21) location (62) money (3) parking (19) patio (4) pillow (4) pool (32) price (13) rate (13) recommend (17) restaurant (26) room (180) room service (8) sauna (3) service (28) sheets (2) shower (6) staff (46) street (42) suite (4) towel (6) tub (3) valet (7) valet parking (6) view (28) walk (29) wireless (6)

Service

Appears in 28 comments.

57% wrote positive comments about service

The following words were used in comments with Service:
clean (2) concierge (4) customer (4) desk (2) excellent (4) expectation (2) good (2) great (5) hotel (6) internet (2) location (4) lounge (2) mess (2) rude (2) shop (2) size (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff attitude/service: concierge was excellent and handled our check-in.

"Fun over Thanksgiving Day - except for the valet " Read full review on TripAdvisor 7/19/2010 Vote

2. Great service at the Riverwalk but it's time to sell or upgrade.

"Great Location - Tired Hotel " Read full review on TripAdvisor 3/13/2010 Vote

3. Excellent service.

"Good Location, But Way Overpriced " Read full review on TripAdvisor 1/25/2010 Vote

4. Other than that the service was good and the room was clean and spacious.

"Great location, spacious room " Read full review on TripAdvisor 10/26/2009 Vote

5. the restaurant was clean, and the service was Awesome.

"A four star stay at Mariott Riverwalk! Thanks " Read full review on TripAdvisor 9/24/2009 Vote

6. Service was great/friendly from the people at the front desk to the valet attendants.

"Can't wait to go back " Read full review on YahooTravel 8/11/2009 Vote

7. (By the way, the Marriott Riverwalk, Marriott Rivercenter, Marriott Plaza are all separate hotels - make sure you are reading/rating the correct one) Before we arrived, we received a welcome letter from the "Client services ambassador".

"Marriott Riverwalk San Antonio - Best customer service anywhere!! " Read full review on TripAdvisor 7/7/2009 Vote

8. GREAT customer service.

"Marriott Riverwalk San Antonio - Best customer service anywhere!! " Read full review on TripAdvisor 7/7/2009 Vote

9. Concierge services were outstanding.

"Perfect Christmas getaway! " Read full review on TripAdvisor 1/2/2009 Vote

10. The beds were comfortable, the service was great.

"No noise, no smell " Read full review on TripAdvisor 10/29/2008 Vote