5. My credit card was charged twice and I have had no reponse from the hotel in 4 days, one day we returned to see our pillows on the floor after housekeeping had cleaned our room, another day we had no washclothes, our telephone was blocked and they had to send maintenance at 11pm just to have him phone the front desk and ask them to unblock our phone, the internet keyboard did not work and we were told there was nothing they could do, our airconditioner had a very loud rattle which no one ever cam to fix, our key cards were cancelled claiming there was no cc on file ( I booked over the internet so I know that was not true), the front desk was very rude.