5. Brad and others at the front desk were just as friendly, informative, and helpful, but my interactions with them were more limited; still, they deserve mention to underscore that the helpfulness and positive attitudes were not limited to just a couple of people: the entire Holiday Inn North was full of people--staff and visitors, guests, meeting attendees, patrolling police officers (adding to the sense of safety and security)--who seemed genuinely happy to be there (with the possible exception of a couple members of the wait staff).