aloft Philadelphia Airport, Philadelphia, Service

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Rank

26th

Out of 177

aloft Philadelphia Airport	Average Price: $144 Check Rates

Hotel Class:

4301 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 12 of 57
Average review rating: 3.94

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (57) , MyTravelGuide (9) , Travelocity (10) , TripAdvisor (180)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (20) bar (101) bath (14) bathroom (52) bed (86) breakfast (26) cable (7) charge (18) check in (31) check out (8) closet (8) complimentary (11) cost (13) deal (17) decor (36) dinner (11) downtown (14) fee (6) fitness center (10) fitness room (8) food (52) front desk (68) gym (9) hotel (406) housekeeping (6) lobby (122) location (38) money (8) parking (93) pillow (13) pool (55) price (48) rate (14) recommend (23) restaurant (39) room (409) room service (12) service (42) sheets (10) shower (92) shuttle (51) staff (119) suite (25) to park (10) towel (9) tub (8) value (20) view (6) walk (22) wireless (23)

Service

Appears in 42 comments.

68% wrote positive comments about service

The following words were used in comments with Service:
bad (3) coffee (4) customer (6) desk (2) food (3) friendly (4) good (6) hotel (6) lobby (3) slow (4) snacks (2) staff (5) surprise (2) useful (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff was helpful and friendly on both stay and surprised me with the best service I've seen at a Starwood property.

"Unique rooms and great public spaces. " Read full review on TripAdvisor 9/21/2011 Vote

2. The food & service were amazing.

"Below Expectations " Read full review on TripAdvisor 7/24/2011 Vote

3. They were all young, and they franklydidn't have a very good service sense about them.

"Hip and fun but definitely has drawbacks " Read full review on TripAdvisor 6/25/2011 Vote

4. Good conversation and great service.

"Clean, fun, trendy hotel near the airport " Read full review on TripAdvisor 6/16/2011 Vote

5. which meant mildewy sofa cushions, etc.Overall the customer service was spectacular.

"Convenient Location, the rest is what you make it! " Read full review on TripAdvisor 10/8/2010 Vote

6. I should have stayed with the place that gave us good, reliable service.

"HIgh concept/unimpressive execution " Read full review on TripAdvisor 5/31/2010 Vote

7. The lobby was a portrait in assisted, self-service convenience: coffee, sandwiches, snacks, magazines.

"Perfect for sporting events and concerts " Read full review on Expedia 11/10/2009 Vote

8. Great customer service.

"Will definately go back " Read full review on Expedia 11/4/2009 Vote

9. The bartender in the lounge did a serviceable job of keeping the clientele happy but was painfully slow.

"cool but lame! " Read full review on TripAdvisor 11/1/2009 Vote

10. Very happy with staff, service, room.

"Great Customer Service " Read full review on Expedia 10/4/2009 Vote