Four Points Philadelphia, Philadelphia, Service

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Rank

54th

Out of 177

Four Points Philadelphia	Average Price: $137 Check Rates

Hotel Class:

4101A Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 30 of 57
Average review rating: 3.1

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (43) , TripAdvisor (137) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (22) bathroom (33) bathtub (3) bed (44) bill (4) breakfast (23) charge (10) check in (17) check out (4) cost (8) deal (10) decor (5) dinner (6) downtown (8) fee (6) food (23) front desk (50) gym (3) highway (4) hotel (272) housekeeping (3) interstate (4) laundry (3) lobby (53) location (20) maid (3) money (7) parking (67) pillow (8) pool (19) price (23) rate (20) recommend (12) restaurant (33) room (238) room service (17) service (40) sheets (6) shower (12) shuttle (56) staff (86) street (6) suite (10) to park (8) towel (8) tub (4) value (6) walk (12) wireless (16)

Service

Appears in 40 comments.

66% wrote positive comments about service

The following words were used in comments with Service:
better (2) clean (2) customer (7) desk (8) good (4) great (3) guest (2) hotel (11) nice (3) poor (2) quality (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Particularly impressive during our most recent stay was the excellent service from the desk staff.

"Better than we expected! " Read full review on TripAdvisor 11/25/2011 Vote

2. I am very big on service and all though the staff was very friendly it was very hard to get in contact with them via phone and that being me calling them from my hotel room.

"u would have to pay me to stay here " Read full review on TripAdvisor 9/26/2011 Vote

3. I would avoid this hotel if at all possible, there are plenty of other options in the Philly airport area, nicer and more resonably priced, and with better customer service.

"Absolutely horrible customer service " Read full review on TripAdvisor 2/14/2011 Vote

4. The service is outstanding.

"Great Stay at a modern hotel " Read full review on TripAdvisor 1/26/2011 Vote

5. I think the purpose of an airport hotel is giving you a decent night sleep with efficient shuttle service in the morning.

"No problems here " Read full review on TripAdvisor 4/8/2010 Vote

6. We were in town for my grandmother's memorial service and the staff was extremely friendly.

"The best deal ever! " Read full review on Expedia 1/19/2010 Vote

7. A definite stay if i return to Philly and cant beat the close convenience to the airport and shuttle service.

"A definite stay! " Read full review on Expedia 10/7/2009 Vote

8. The desk Clerk named Linda provided us with exceptional service.

"Celebrity Treatment in Philly " Read full review on Expedia 9/17/2009 Vote

9. From the fronk desk who offered me quality, professional customer service, to the housekeeper who made sure I didn't need any service, to the bartender who decided to serve me at his closing time, the hotel staff, and hotel, exceeded expectations in providing me with a quality, hassle-free experience.

"Near Flawless " Read full review on Expedia 7/23/2009 Vote

10. Overall though, I was pleased with the service.

"Perfect for business traveler " Read full review on Expedia 6/17/2009 Vote