8. I asked 'Nathan' on concerige if they had an ice machine, I was told 'Well of course' with a tone that suggested I was some kind of hill-billy for even asking, now bearing in mind there is nothing I could find in the room to tell you where the ice machine was located I just assumed like some 4* deluxe and 5* hotels in the UK, they did not have a ice machine because it is usually sent up to you free of charge through room service.