Wilshire Plaza, Los Angeles, Service

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Rank

69th

Out of 700

Wilshire Plaza	Average Price: $139 Check Rates

Hotel Class:

3515 Wilshire Boulevard

Los Angeles, 90010 View map

3-Star Hotel Rank: 26 of 84
Average review rating: 2.84

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (194) , Travelocity (5) , TripAdvisor (272) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (23) bathroom (50) beach (12) bed (46) breakfast (44) charge (19) check in (29) check out (14) concierge (39) cost (19) deal (18) decor (8) dinner (12) downtown (41) fee (12) food (47) front desk (83) gym (10) hotel (616) housekeeping (13) lobby (95) location (145) manager (31) money (29) parking (72) pillow (12) pool (30) price (54) rate (28) recommend (36) refund (8) restaurant (55) room (541) room service (16) service (76) sheets (19) shower (18) shuttle (10) staff (162) street (78) suite (11) to park (15) towel (27) valet (41) valet parking (31) value (21) view (60) walk (25) wireless (13)

Service

Appears in 76 comments.

63% wrote positive comments about service

The following words were used in comments with Service:
clean (9) customer (14) desk (9) excellent (4) food (6) friendly (7) good (9) helpful (4) hotel (24) lobby (6) management (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Although I am used to having a much nicer room for that kind of money, the customer service made this a luxury resort in my heart.

"Customer Service Counts " Read full review on TripAdvisor 5/21/2012 Vote

2. As for the security and the valet service, they went above and beyond their duty protecting us and taking excellent care of our car.

"Excellent human relations! " Read full review on TripAdvisor 2/17/2012 Vote

3. Excellent customer service and willingness to go above and beyond.

"Wonderful and utterly surprising stay thanks to agent Tom! " Read full review on TripAdvisor 1/31/2012 Vote

4. Everyone from the front desk to the valet service to the concierge were exceptionally friendly and went above and beyond to display exemplary service to our entire cast and crew.

"Great Customer Service " Read full review on TripAdvisor 10/17/2011 Vote

5. Amazing service.

"Amazing customer service " Read full review on TripAdvisor 9/27/2011 Vote

6. Also, they force you to take valay parking ($20 per day), but that was probably the best part, service was pretty good and staff was friendly/helpful.

"I wouldn't stay here again... " Read full review on TripAdvisor 9/21/2011 Vote

7. Especially the manager jo , she has been really helpful and patient , jo is brilliant with customer service and has made us feel really welcome and at ease which are paramount when travelling to places unknown .

"Jo the manager = excellent customer service " Read full review on TripAdvisor 9/10/2011 Vote

8. The service was good.

"Really good hotel to stay for the price & location in LA " Read full review on TripAdvisor 7/20/2011 Vote

9. Service: Have no complaints.

"Good hotel, excellent location " Read full review on TripAdvisor 4/29/2011 Vote

10. The car service they provide to LAX is also excellent.

"Far better than the price suggests " Read full review on TripAdvisor 3/30/2011 Vote