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OpinionWell
Rank
24th
Out of 213

Mandarin Jacksonville

Average Price: $67  
 
Hotel Class:
3130 Hartley Road
Jacksonville, 32257 View map  
2-Star Hotel Rank: 8 of 76
Average review rating: 3.49
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (22) , MyTravelGuide (8) , Travelocity (2) , TripAdvisor (48) , YahooTravel (5)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 8 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. As always, everything was first class including interaction with the catering manager, the hotel employees, the food, the lovely decorated-for-Christmas ballroom, and the attentive service.
"Great place for a reunion! " Read full review on TripAdvisor   12/23/2011 Vote      
2. Called General Manager doesn't return call and staff said he to busy to take or return calls.
"Black Feet " Read full review on TripAdvisor   4/25/2012 Vote      
3. I actually hugged the Manager.
"A fave of mine... " Read full review on TripAdvisor   1/27/2012 Vote      
4. The hotel manager 'greeted' us and was probably one of the rudest people I've met in quite some time.
"Extremely rude and disinterested staff. " Read full review on TripAdvisor   9/10/2011 Vote      
5. I told the manager that I was never instructed there was going to be an additional charge and that I was told I would receive a credit which I had paperwork for.
"Terrible Customer Service " Read full review on TripAdvisor   5/27/2010 Vote      
6. I called the hotel and after being transfered around was sent to a manager in the financial department who said they were not going to credit me back because I had 4 adults in 1 room and the charged amount was correct.
"Terrible Customer Service " Read full review on TripAdvisor   5/27/2010 Vote      
7. When I check out the manager thank me for staying with them and offered me a bottled water for the road.
"A welcome change " Read full review on Expedia   5/13/2009 Vote      
8. my first experience was the directions to the hotel on their own website were incorrect and i almost ended up in st augustinethe front desk clerk i called was extremely helpful for my entire stay the front desk manager is an entirely different story she does not need to be in hospitality industry she was extremely rude would not enroll me in trip rewards nor insert my email so i could recieve a survey to rate their hotel i was not the only one having issues with her as several other guests spoke with me regarding their concernsthe facilities and rooms were nice but housekeeping needs some more training (room not vacuumed hair in bed on the floor etc.)the 3-11 clerk was awesome he made it a better stay with his service he is definately in the right field of work.
"needs a little help " Read full review on TripAdvisor   11/1/2007 Vote      
   
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