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Rank
24th
Out of 213

Mandarin Jacksonville

Average Price: $67  
 
Hotel Class:
3130 Hartley Road
Jacksonville, 32257 View map  
2-Star Hotel Rank: 8 of 76
Average review rating: 3.49
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (22) , MyTravelGuide (8) , Travelocity (2) , TripAdvisor (48) , YahooTravel (5)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 12 comments. 
100% wrote positive comments about front desk
The following words were used in comments with Front desk:
hard (2)   helpful (2)   hotel (2)   need (4)   night (2)   problem (2)    
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1. The front desk staff was friendly and efficiant and offered assistance thoughout my stay.
"Hidden Treasure " Read full review on TripAdvisor   5/14/2009 Vote      
2. Front desk help not good.
"Clean but otherwise average " Read full review on TripAdvisor   1/24/2008 Vote      
3. my first experience was the directions to the hotel on their own website were incorrect and i almost ended up in st augustinethe front desk clerk i called was extremely helpful for my entire stay the front desk manager is an entirely different story she does not need to be in hospitality industry she was extremely rude would not enroll me in trip rewards nor insert my email so i could recieve a survey to rate their hotel i was not the only one having issues with her as several other guests spoke with me regarding their concernsthe facilities and rooms were nice but housekeeping needs some more training (room not vacuumed hair in bed on the floor etc.)the 3-11 clerk was awesome he made it a better stay with his service he is definately in the right field of work.
"needs a little help " Read full review on TripAdvisor   11/1/2007 Vote      
4. When we checked out, we asked what the problem was and the front desk person said she wasnt sure 'some electrical problem'.
"Not a funny night " Read full review on TripAdvisor   5/6/2012 Vote      
5. Also, the service from most of the employees was disappointing - excluding the servers/waitresses and one lady at the front desk.
"Owners Need to Reinvest in Cleaning and Updating!! " Read full review on TripAdvisor   3/15/2012 Vote      
6. Noisy rooms, On the days I could sleep people were slamming their doors because they are all warped and you need to close them hard, on the one day it was quite the front desk called and woke me they called the wrong room thought I was someone else(thanks)My desk was in the corner so it was hard to eat or just relax and watch TV.
"OK for 1 Night Only, Maybe! " Read full review on TripAdvisor   3/11/2012 Vote      
7. I filled out an opinion card and dropped it at the front desk before leaving.
"What a dump! " Read full review on TripAdvisor   5/22/2011 Vote      
8. I called the front desk and a workman quickly brought a portable one in working order.
"What a dump! " Read full review on TripAdvisor   5/22/2011 Vote      
9. The front desk staff did everything they could for me, including switching my room so that my ex could not find me.
"If you want to be treated like family, stay at this hotel... " Read full review on TripAdvisor   2/23/2011 Vote      
10. At the last minute another couple needed a place to stay so I allowed them to stay with us and when I checked in a let the front desk know.
"Terrible Customer Service " Read full review on TripAdvisor   5/27/2010 Vote      
   
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