Marriott Houston, Houston, Service

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Rank

53rd

Out of 718

Marriott Houston	Average Price: $268 Check Rates

Hotel Class:

18700 John F. Kennedy Boulevard

Houston, 77032 View map

3-Star Hotel Rank: 25 of 121
Average review rating: 3.21

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (79) , Travelocity (4) , TripAdvisor (169) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) ballroom (3) bar (21) bathroom (27) bed (36) bill (5) breakfast (32) cable (3) charge (10) check in (29) check out (4) concierge (20) cost (16) deal (10) decor (5) dinner (12) discount (3) fee (5) fitness center (4) food (47) front desk (32) gym (4) hotel (332) lobby (23) location (49) lunch (6) manager (6) money (11) parking (14) pillow (5) pool (11) price (22) rate (18) recommend (15) restaurant (74) room (212) room service (21) service (58) sheets (3) shower (4) shuttle (32) staff (65) suite (3) to park (2) valet (2) valet parking (4) value (4) view (16) walk (22) wireless (8)

Service

Appears in 58 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
clean (4) cleanliness (3) concierge (3) customer (6) desk (4) efficient (3) excellent (5) food (6) free (4) friendly (4) good (13) hotel (18) internet (3) need (6) problem (3)

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1. 2) Check in desk outside the tram area very efficient 3) Friendly and efficient service from the waiter at the Fly Lounge or whatever is the name of the lounge on the top floor where the rotating restaurant is.

"Please refurbish me!!! " Read full review on TripAdvisor 4/24/2012 Vote

2. Marriott can certainly afford better service and higher quality accommodations.

"houston airport marriott " Read full review on TripAdvisor 4/23/2012 Vote

3. My wife and i stayed here on Saturday 17th March 2012, and were really well looked after, the room was clean, well presented, the staff were very helpful, upon finding out i was on a 65th birthday treat from my wife, they sent up a cake and a card signed by all the staff, we dined in the upstairs restaurant in the evening and in the downstairs breakfast restaurant in the morning and the service was just as good, the previous night we stayed in a Marriat Hotel in Heathrow and we were happy with that also, thank you to all the staff.

"BIRTHDAY HOLIDAY " Read full review on TripAdvisor 3/31/2012 Vote

4. - Good service The problem with the hotel is the same as the problem with Houston airport overall - space.

"As airport hotels go this is a good one " Read full review on TripAdvisor 3/21/2012 Vote

5. The service at this hotel is really good, starting right at the gate and at every level of interaction.

"Very Convenient but Pricey! " Read full review on TripAdvisor 2/15/2012 Vote

6. The room was clean, quiet and inviting; the breakfast good and the front desk service efficient.

"Unexpected Pleasure " Read full review on TripAdvisor 2/14/2012 Vote

7. The service in the restaurant was good even though they were busy.

"Better than expected " Read full review on TripAdvisor 1/2/2012 Vote

8. The wait at check-in was a little slow, but the service of the front desk staff was excellent.

"Better than expected " Read full review on TripAdvisor 1/2/2012 Vote

9. The inside apperance is even better than the outside and the customer service was amazing.

"Better than I thought " Read full review on TripAdvisor 11/27/2011 Vote

10. Service at the bar was excellent, beers were cold and the bacon cheeseburger was excellent.

"Sports Bar was an Oasis " Read full review on TripAdvisor 10/10/2011 Vote