Hilton Houston, Houston, Front Desk

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Rank

84th

Out of 718

Hilton Houston	Average Price: $162 Check Rates

Hotel Class:

8181 Airport Boulevard

Houston, 77061-4142 View map

3-Star Hotel Rank: 43 of 121
Average review rating: 3.69

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (8) , Travelocity (2) , TripAdvisor (54)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (1) balcony (1) bar (11) bathroom (17) beach (1) bed (15) bill (2) breakfast (17) business center (1) check in (3) closet (1) complimentary (1) concierge (2) deal (1) decor (1) dinner (5) exercise room (1) food (10) front desk (8) gym (3) hotel (85) housekeeping (1) lobby (6) location (12) lunch (1) manager (1) money (4) neighborhood (4) parking (4) pillow (2) pool (8) price (3) rate (2) recommend (7) refund (1) restaurant (16) room (79) room service (5) service (16) shower (6) shuttle (12) staff (28) street (3) suite (2) towel (1) value (1) view (3) walk (2) wireless (2) workout room (1)

Front desk

Appears in 8 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff is EXTREMELY kind and pleasant.

"It is what it is... " Read full review on TripAdvisor 2/8/2012 Vote

2. Kudos to the front desk staff who were not only friendly but efficient in handling multiple special requests, from finding a taxi number to changing the thermostat in the super cold business center to bringing extra bottles of water to the room.

"You know it's a great hotel when we can only complain about the cold air in the business center! " Read full review on TripAdvisor 1/15/2012 Vote

3. The next morning the front desk clerk ( a young man) was so nice and sweet.

"Great Service On Such Short Notice " Read full review on TripAdvisor 3/10/2011 Vote

4. After a long, grueling day of meetings and driving in terrible weather (windy, cold rain/sleet), it was nice to get to this hotel and be greeted by friendly front desk staff.

"Very nice stay! " Read full review on TripAdvisor 12/12/2008 Vote

5. Even in person, the front desk staff was casual about it.

"No running water? Really? " Read full review on TripAdvisor 2/25/2012 Vote

6. I called the front desk and they were very nonchalant about it.

"No running water? Really? " Read full review on TripAdvisor 2/25/2012 Vote

7. Took the picture of the filter I had taken to show my wife to the front desk.

"Filthy " Read full review on TripAdvisor 4/15/2011 Vote

8. I was shocked there was not a crowd complaining at the front desk.

"No running water? Really? " Read full review on TripAdvisor 2/25/2012 Vote