5. We asked for another room with power and we're told by the Residence Inn Manager, that it isn't possible to change rooms, but instead given rooms with power and AC to his guests he gave this rooms with power to his staff (although a lot of his guests were really sick (cancer etc) and he expected that they payed the full price for a room with no AC, no fridge, no microwave, no light at all etc. After our complaints concerning this circumstances (Staff with AC etc , guests without) the hotel manager replied, that he couldn't understand this complaints and at the end of his email he redicules us with 'Thank you for choosing Marriott'.