Crowne Plaza Suites Southwest, Houston, Front Desk

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OpinionWell
Rank

20th

Out of 718

Crowne Plaza Suites Southwest	Average Price: $144 Check Rates

Hotel Class:

9090 Southwest Freeway

Houston, 77074 View map

3-Star Hotel Rank: 5 of 121
Average review rating: 4.03

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (109) , Travelocity (10) , TripAdvisor (199) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) balcony (11) bar (41) bath (6) bathroom (22) bed (45) breakfast (81) charge (9) check in (26) check out (5) check-out (6) closet (6) complimentary (13) deal (12) dinner (13) downtown (9) food (45) freeway (24) front desk (44) gym (8) highway (17) hot tub (8) hotel (385) housekeeping (8) lobby (23) location (54) manager (14) money (15) neighborhood (6) parking (21) pillow (15) pool (51) price (34) rate (20) recommend (38) restaurant (65) room (314) room service (17) service (96) sheets (5) shower (7) shuttle (13) staff (156) suite (108) towel (11) tub (9) value (17) view (6) walk (6) wireless (14)

Front desk

Appears in 44 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (5) customer (3) desk (45) extremely (3) friendly (8) helpful (10) hotel (5) management (3) nice (4) pleasant (2) quiet (2) spacious (3) staff (17) welcoming (5) well (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. and was told I should have only been charged for the older kids buffets and that she would grab the manager, the front desk girl was very nice.

"I give it a B+, not bad, not perfect " Read full review on TripAdvisor 2/12/2012 Vote

2. Edgar & Mathew at the front desk were awesome as well.

"Can't say enough " Read full review on TripAdvisor 1/9/2012 Vote

3. Front desk staff was extremely helpful and friendly, recommending restaurants and directions.

"Well appointed, convenient and a nice stay " Read full review on TripAdvisor 12/12/2011 Vote

4. Front desk staff were very welcoming and helpful, including helping me to mail letters, which is not always the case.

"Crowne Plaza Suites 9090 Southwest Freeway Houston TX 77074 " Read full review on TripAdvisor 12/7/2011 Vote

5. It was a very pleasant experience all through starting from our welcome by the friendly ,courteous and helpful staff at front desk ,who put us at ease, to the spacious and thoughtfully well provided rooms with the excellent amenities, and the various other facilities at the hotel.

"A satisfying stay with comfort par excellence " Read full review on TripAdvisor 11/18/2011 Vote

6. The front desk staff is very courteous, the breakfast staff is fast and attentive and the rooms are clean, well-appointed and quite roomy.

"Big Rooms and Great Service " Read full review on TripAdvisor 11/15/2011 Vote

7. That lady at the front desk was OUTSTANDING.

"First time at a Crowne Plaza " Read full review on TripAdvisor 11/7/2011 Vote

8. The staff treats you right, and are very nice people from the front desk to the people that clean your room.

"A good experience, the right place to stay. " Read full review on TripAdvisor 9/20/2010 Vote

9. Front desk associate, Diana Caban, was extremely friendly and professional.

"Really a pleasant experience " Read full review on TripAdvisor 7/29/2010 Vote

10. Overall the front desk staff is very friendly and willing to help if you have any problems.

"Going down hill " Read full review on TripAdvisor 7/27/2010 Vote