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Rank
13th
Out of 453

Fairmont Dallas

Average Price: $198  
 
Hotel Class:
1717 North Akard Street
Dallas, 75201 View map  
4-Star Hotel Rank: 8 of 20
Average review rating: 3.73
OpinionWell Value Index: 8
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (65) , MyTravelGuide (16) , Travelocity (7) , TripAdvisor (273) , YahooTravel (28)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 14 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (2)   management (14)   night (4)    
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1. Later that night, a manager and a maintenance fellow showed up with a new phone.
"Constant Disappointments " Read full review on TripAdvisor   3/17/2012 Vote      
2. We did have some issues with their service (they made me chase down people in the lobby and then the bar to get a corkscrew), but the manager rectified the situation upon checkout and was very professional about the issue.
"Not the type of Fairmont I'm used to... " Read full review on TripAdvisor   3/27/2012 Vote      
3. I had to ask to speak w the manager and after telling them we were waiting for 25 mins they told me they didn't know where my car was.
"A Classy Hotel but valet needs some work. " Read full review on TripAdvisor   9/1/2011 Vote      
4. I explained to the manager of the gold floors what I wanted to do and within minutes of telling her she came back with maps and directions to the sites and attractions, even where the nearest drug store was because I had a headache .
"fantastic !!!! " Read full review on TripAdvisor   3/4/2011 Vote      
5. On the day of checkin around 8pm i waited over 40 minutes for Eric and the manager in training to check me in.
"Excellent property but those who work here need lessons on customer service! " Read full review on TripAdvisor   7/22/2010 Vote      
6. But it was totally the opposite, such that on the last night I made a special effort to express our gratitude to the night manager.
"Excellent Service " Read full review on TripAdvisor   5/28/2010 Vote      
7. My request to get a manager to come to my room and look at the tub were ignored but the front desk took me on a tour of available rooms to find clean one.
"I've stayed in nicer Holiday Inns! " Read full review on TripAdvisor   5/10/2009 Vote      
8. Checked in at 5:00 p.m. and had to wait an hour for room to be readied, Manager knocked about 25% off rate for both nights' stay.
"Visited Dallas for the Cotton Bowl " Read full review on TripAdvisor   1/4/2009 Vote      
9. Clerk was rude and when I asked for a manager she replied that she was one.
"Rooms too hot " Read full review on YahooTravel   6/22/2008 Vote      
10. she went to desk and got a manager and came back with keys.
"THIS is a Fairmont hotel????? " Read full review on TripAdvisor   6/9/2008 Vote      
   
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