7. I've never seen a manager take the time to wander the lobby and greet his guests, finding out why they were staying here, if it was their first time in Dallas, etc. I overheard some guests telling an agent that it was their anniversary - Chris must have overheard this as well, because as soon as the couple was out of earshot, he jumped behind the desk and ordered up a complimentary bottle of champagne sent up to their room.