Hilton Cleveland, Cleveland, Service

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Rank

1st

Out of 115

Hilton Cleveland	Average Price: $165 Check Rates

Hotel Class:

1100 Carnegie Avenue

Cleveland, 44115 View map

3-Star Hotel Rank: 1 of 22
Average review rating: 4.16

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (2) , MyTravelGuide (262) , Travelocity (10) , TripAdvisor (184) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) bar (32) bathroom (12) bed (32) breakfast (79) charge (14) check in (22) check out (8) complimentary (8) cost (14) deal (11) dinner (13) discount (6) downtown (56) fee (13) fitness center (6) fitness room (6) food (27) front desk (40) highway (11) hot tub (11) hotel (319) lake (10) lobby (12) location (85) manager (10) money (14) neighborhood (11) parking (89) pillow (9) pool (45) price (33) rate (18) recommend (20) restaurant (62) room (228) room service (6) service (41) shower (9) shuttle (37) spa (6) staff (124) street (63) suite (7) to park (10) towel (6) value (11) view (17) walk (52) wireless (11)

Service

Appears in 41 comments.

86% wrote positive comments about service

The following words were used in comments with Service:
clean (7) distance (3) excellent (5) expectation (3) food (5) free (5) good (4) great (5) helpful (3) hotel (19)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The items themselves were fairly standard, but the service was excellent.

"Nice Experience Overall " Read full review on TripAdvisor 5/18/2012 Vote

2. We also had dinner one night and were all happy with the choice of food and the service was amazing, price was less then expected.

"Great hotel " Read full review on TripAdvisor 10/11/2011 Vote

3. The lobby is in the average with a good level of service.

"Nice hotel in a bad area " Read full review on TripAdvisor 9/18/2011 Vote

4. Its not going to blow you away with luxuries but the service was very friendly and the hotel, despite being sold out was quiet.

"Would definitely stay here again! " Read full review on TripAdvisor 7/10/2011 Vote

5. and they have a business center with free internet and free printing services.

"Would definitely stay here again! " Read full review on TripAdvisor 7/10/2011 Vote

6. From Tina at the front desk to Jan and Ray who drive the shuttle, we were treated to the most professional, helpful and gracious service.

"Wonderful staff, wonderful rooms in beautiful Cleveland! " Read full review on TripAdvisor 6/25/2011 Vote

7. Pro's:Great customer service.

"Didn't sleep well " Read full review on TripAdvisor 5/30/2011 Vote

8. The service and food were particularly good at dinner.

"Good location & restaurant but had some issues " Read full review on TripAdvisor 4/18/2011 Vote

9. The service was absolutely outstanding and DEE DEE, the wonderful and helpful guest service agent at the check in desk was exemplary in making sure our stay was as comfortable as possible and nothing we requested was a bother for her.

"EXCELLENT VALUE, EXCELLENT SERVICE!!! " Read full review on TripAdvisor 3/30/2011 Vote

10. I work at a hotel in NYC and the service your hotel offered was amazing.

"Amazing Time " Read full review on TripAdvisor 7/23/2010 Vote