Sheraton Cincinnati, Cincinnati, Front Desk

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Rank

9th

Out of 150

Sheraton Cincinnati	Average Price: $121 Check Rates

Hotel Class:

11320 Chester Road

Cincinnati, 45246 View map

3-Star Hotel Rank: 5 of 28
Average review rating: 3.02

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (21) , TripAdvisor (146)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (14) bathroom (34) bed (42) bill (5) breakfast (37) charge (11) check in (27) check out (10) checkout (6) closet (6) cost (11) deal (8) dinner (4) downtown (7) fee (5) food (25) freeway (9) front desk (49) highway (9) hot tub (5) hotel (317) housekeeping (10) lobby (22) location (29) manager (21) money (5) parking (23) pillow (18) pool (44) price (26) rate (17) recommend (14) refund (8) restaurant (34) room (335) room service (16) service (31) sheets (12) shower (15) staff (92) street (5) suite (13) to park (5) towel (11) tub (7) value (8) view (6) walk (24) wireless (8)

Front desk

Appears in 49 comments.

77% wrote positive comments about front desk

The following words were used in comments with Front desk:
dirty (2) disturbing (2) elevator (4) employee (2) floor (5) friendly (4) good (2) helpful (2) hotel (4) internet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Asked for a quiet floor and front desk staff was understanding.

"Outdated, shabby and overrun with children. " Read full review on TripAdvisor 4/21/2012 Vote

2. Front desk staff is great.

"Average hotel, needs some work in rooms. " Read full review on TripAdvisor 1/25/2012 Vote

3. Dennis at the front desk was wonderful as well as the rest of the employees we met.

"Great Experience " Read full review on TripAdvisor 11/22/2011 Vote

4. In fact the only time a front desk staff was friendly was on Day #2 during the 1st shift when a nice younger girl was working.

"There are better hotels. " Read full review on TripAdvisor 8/3/2011 Vote

5. A good front desk staffer would have recognized this and put us in a room with those amenities.

"There are better hotels. " Read full review on TripAdvisor 8/3/2011 Vote

6. The front desk staff was helpful and efficient at both check-in and check-out.

"A very pleasant stay " Read full review on TripAdvisor 7/24/2011 Vote

7. We called the front desk and they were more than willing to move us to a different area and brought the new keys to us.

"Can't say enough about staff...and warm pool! " Read full review on TripAdvisor 12/30/2010 Vote

8. The front desk staff was very friendly.

"hotel okay, but waterpark is fun " Read full review on TripAdvisor 9/24/2008 Vote

9. When we arrived, the front desk personnel were friendly and pointed out the general area my meeting was to be held the next morning and where to find the elevators.

"Poor service at dirty hotel " Read full review on TripAdvisor 4/14/2008 Vote

10. Called the front desk again and stated I had given up getting the room cleaned, could I just have 2 bath towels, 2 hand towels and 2 wash clothes.

"Poor service at dirty hotel " Read full review on TripAdvisor 4/14/2008 Vote