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OpinionWell
Rank
8th
Out of 269

Renaissance Charlotte

Average Price: $173  
 
Hotel Class:
2800 Coliseum Centre Drive
Charlotte, 28217 View map  
3-Star Hotel Rank: 3 of 67
Average review rating: 3.99
OpinionWell Value Index: 5
Traveler reviews analyzed: Travelocity (5) , MyTravelGuide (106) , TripAdvisor (135) , Expedia (13) , YahooTravel (10)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 43 comments. 
78% wrote positive comments about service
The following words were used in comments with Service:
excellent (4)   food (6)   good (7)   hotel (8)   lobby (3)   location (3)   need (2)   nice (2)   night (3)   spacious (2)   staff (4)   tip (3)   wondering (2)    
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1. The complimentary shuttle service to and from the Charlotte Airport was very helpful.
"Best Conference Ever! " Read full review on TripAdvisor   5/15/2012 Vote      
2. I was in town on business, really enjoyed talking with Emma & Kristina, their service and attitude were a breath of fresh air.
"Lobby Bar " Read full review on TripAdvisor   5/11/2012 Vote      
3. Wonderful spacious rooms, great service, clean.
"Stayed 5 nights - everything was great! " Read full review on TripAdvisor   4/20/2012 Vote      
4. Kristina and Emma compensate for the owr priced food as drinks with their wit, attentive service and overall fun demeanor.
"Expensive food and drinks menu salvaged by excellent service from the bar staff " Read full review on TripAdvisor   3/22/2012 Vote      
5. Kristine and Emma are excellent people as it relates to customer service and making my stay at the hotel extremely comforable and relaxing.
"Bartenders and Food " Read full review on TripAdvisor   3/21/2012 Vote      
6. Initially it was for the convenience to our corporate office, but now it's because of the wonderful staff and the excellent service I receive from the time I walk in the door until my departure.
""Excellent Service" " Read full review on TripAdvisor   3/2/2012 Vote      
7. This kind of thing doesn't just happen on its own, so the Renaissance management are doing a good job to cultivate customer-service values, but also hiring employees who do their job well AND are personally committed to improving this guest's experience.
"Service above & beyond " Read full review on TripAdvisor   2/13/2012 Vote      
8. I got back to the hotel with time to spare, relaxed in the lobby while I waited for my colleague, and was amazed at such customized service.
"Service above & beyond " Read full review on TripAdvisor   2/13/2012 Vote      
9. I have twice stayed at the Renaissance Charlotte Suites and both times service was superior and the rooms were excellent.
"Good Airport Hotel " Read full review on TripAdvisor   12/24/2011 Vote      
10. Had lunch and the food was good but the service average.
"A little dated... " Read full review on TripAdvisor   12/2/2011 Vote      
   
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