Residence Inn Charlotte, Charlotte, Service

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Rank

15th

Out of 269

Residence Inn Charlotte	Average Price: $175 Check Rates

Hotel Class:

404 South Mint Street

Charlotte, 28202 View map

3-Star Hotel Rank: 7 of 67
Average review rating: 4.63

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (9) , MyTravelGuide (3) , Travelocity (4) , TripAdvisor (116) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) balcony (3) bar (19) bath (4) bathroom (8) bed (14) bill (4) breakfast (83) cable (5) charge (8) check in (9) checkout (2) complimentary (15) dinner (9) downtown (23) fee (6) fitness center (2) food (29) front desk (35) gym (4) hotel (194) housekeeping (6) laundry (3) laundry room (3) lobby (10) location (33) manager (12) parking (28) pillow (4) pool (3) price (16) rate (7) recommend (18) restaurant (27) room (132) room service (7) service (33) shower (3) shuttle (31) staff (85) street (13) suite (26) to park (2) towel (3) tub (2) value (5) view (15) walk (23) wireless (3) workout room (2)

Service

Appears in 33 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
complimentary (4) customer (5) drink (5) excellent (5) free (4) friendly (3) great (6) guest (5) hotel (8) internet (3) management (4) most (2) need (2)

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1. We heard nothing but horror stories from that place--but we're also quick to gloat about the great service we got here.

"King of the Queen City " Read full review on TripAdvisor 5/13/2012 Vote

2. The front desk service was excellent and gave us directions and information for whatever we needed.

"Perfect choice for Charlotte. " Read full review on TripAdvisor 4/17/2012 Vote

3. Aside from that, we thought that the service and cleanliness of the hotel was stellar.

"First Trip to Charlotte Made Great " Read full review on TripAdvisor 3/7/2012 Vote

4. Decent (and free) internet service.

"A very good value, but showing some early aging problems " Read full review on TripAdvisor 1/21/2012 Vote

5. Henry Schmidlin the Guest Service Manager always treated me like family and not just a guest.

"An Awesome Long Stay Experience with my new Family " Read full review on TripAdvisor 11/25/2011 Vote

6. She gives better customer service than most 5 star restaurants.

"Great Customer Service and Location " Read full review on TripAdvisor 11/1/2011 Vote

7. Great location right across from the mall and easy access to downtown, etc. Customer service is always fantastic and Monica in the breakfast area works her butt off.

"Great Customer Service and Location " Read full review on TripAdvisor 11/1/2011 Vote

8. really enjoyed our stay, the management and staff know how to provide an excellent service, nothing was too much trouble for them.

"Southern Hospitality At Its Best " Read full review on TripAdvisor 7/6/2011 Vote

9. Morning b'fast is still a big buffet in a nice area; workout room is OK (but they have a deal with a nearby gym and they will shuttle you there if you don't have a car); rooms are suites with small kitchens and certainly adequate; free internet service; decent selection of cable TV channels.

"Nice property with nice amenities " Read full review on TripAdvisor 6/18/2011 Vote

10. At the end I'd just like to say that when someone gets such a great place to stay, he/she would also try to be more polite & friendly with the staff and that's exactly what happened with us & other guests, you give your guests great service, they'll give you good business & would be friendly with you.

"The best hotel staff in the world " Read full review on TripAdvisor 6/3/2011 Vote