Sheraton Chapel Hill, Chapel Hill, Manager

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Rank

5th

Out of 26

Sheraton Chapel Hill	Average Price: $266 Check Rates

Hotel Class:

One Europa Drive

Chapel Hill, 27517 View map

3-Star Hotel Rank: 1 of 6
Average review rating: 3.67

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (22) , TripAdvisor (97) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 9 comments.

The following words were used in comments with Manager:
problem (2) reservation (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I suggested to the manager they do a omelette station instead of precooked eggs.

"Exceeded expectations and needs to improve " Read full review on TripAdvisor 5/13/2012 Vote

2. We didn't have to wait even 3 minutes for the manager or maintenance man to show up after the front desk called them for us.

"Great Service " Read full review on TripAdvisor 3/24/2011 Vote

3. Problem is, that when I called 9 hours after checking out and asked that guy when he gave the message to the manager, he thought for a minute, and told me 'noon.

"Go elsewhere - poor service, worse attitude " Read full review on TripAdvisor 7/8/2010 Vote

4. It culminated with a failure of the manager to bother to call me back, which was apparently attributable to another lower level manager deciding not to pass on my message and phone number.

"Go elsewhere - poor service, worse attitude " Read full review on TripAdvisor 7/8/2010 Vote

5. The manager eventually came out and was very kind.

"Best They Could Do... " Read full review on TripAdvisor 5/17/2010 Vote

6. I wil recommend this hotel only because I believe the manager did respond to my request and the staff truly believed they were correcting the problem.

"Best They Could Do... " Read full review on TripAdvisor 5/17/2010 Vote

7. After asking to speak to the manager and being put on hold for nearly 10 min.

"Best They Could Do... " Read full review on TripAdvisor 5/17/2010 Vote

8. I spoke with the manager several times, and even though they had 2 months to re-book the room, they refuse to refund my money citing the fine print in a reservation confirmation email.

"Unreasonable Cancellation Policy Ruins Trip " Read full review on YahooTravel 3/26/2009 Vote

9. I think what is most telling are the best spots in the parking lot are reserved for the general manager.

"Manageriall Staff is remote and unhelpful " Read full review on TripAdvisor 12/13/2007 Vote