Siena Hotel, Chapel Hill, Service

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Rank

4th

Out of 26

Siena Hotel	Average Price: $204 Check Rates

Hotel Class:

1505 East Franklin Street

Chapel Hill, 27514 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (11) , TripAdvisor (97) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) balcony (2) bar (20) bath (9) bathroom (48) bed (29) breakfast (41) check in (20) check out (2) complimentary (8) deal (4) decor (7) dinner (13) downtown (6) fitness center (5) food (24) front desk (9) gym (5) hotel (194) housekeeping (2) lobby (29) location (17) maid (1) manager (3) money (5) parking (5) patio (1) pillow (13) pool (5) price (9) rate (23) recommend (9) restaurant (35) room (179) room service (17) service (57) sheets (6) shower (13) shuttle (13) staff (68) street (9) suite (5) towel (4) tub (5) value (5) view (3) walk (2) walk in (5) water pressure (2) wireless (5)

Service

Appears in 57 comments.

96% wrote positive comments about service

The following words were used in comments with Service:
excellent (8) food (5) free (3) great (8) hotel (18) impeccable (3) love (3) nice (8) night (4) outstanding (3) rating (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Excellent service, nicely appointed rooms (baths are all marble with very nice shower), very quiet.

"Worth the extra $ " Read full review on TripAdvisor 4/30/2012 Vote

2. Staff focuses on customers and service rather than chatting with each other and they always look like they love what they are doing.

"Excellence again! " Read full review on TripAdvisor 4/28/2012 Vote

3. The evening turndown service was a nice touch.

"Service oriented " Read full review on TripAdvisor 4/17/2012 Vote

4. Professional service by the desk and the rest of the staff was consistent.

"Lovely Hotel near UNC and Duke " Read full review on TripAdvisor 3/31/2012 Vote

5. This is a lovely hotel with excellent customer service.

"Excellent hotel " Read full review on TripAdvisor 3/21/2012 Vote

6. Pros: perfect location, comfortable and updated rooms, great service, comfortable beds.

"Beautifully elegant " Read full review on TripAdvisor 3/18/2012 Vote

7. We were looking for a spacious, quiet getaway, and definitely found it here, with a heaping of North Carolina polite service and wonderful people all around.

"Don't wait 23 years! " Read full review on TripAdvisor 3/8/2012 Vote

8. Service was excellent and the dining room very pleasnat.

"A friendly spot in Chapel Hill " Read full review on TripAdvisor 2/20/2012 Vote

9. The service at this hotel was superb.

"Fantastic! " Read full review on TripAdvisor 2/12/2012 Vote

10. The staff and service was outstanding.

"Forget the cookie cutter hotels in Chapel Hill and stay here! " Read full review on TripAdvisor 12/19/2011 Vote