Siena Hotel, Chapel Hill, Front Desk

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OpinionWell
Rank

4th

Out of 26

Siena Hotel	Average Price: $204 Check Rates

Hotel Class:

1505 East Franklin Street

Chapel Hill, 27514 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (11) , TripAdvisor (97) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) balcony (2) bar (20) bath (9) bathroom (48) bed (29) breakfast (41) check in (20) check out (2) complimentary (8) deal (4) decor (7) dinner (13) downtown (6) fitness center (5) food (24) front desk (9) gym (5) hotel (194) housekeeping (2) lobby (29) location (17) maid (1) manager (3) money (5) parking (5) patio (1) pillow (13) pool (5) price (9) rate (23) recommend (9) restaurant (35) room (179) room service (17) service (57) sheets (6) shower (13) shuttle (13) staff (68) street (9) suite (5) towel (4) tub (5) value (5) view (3) walk (2) walk in (5) water pressure (2) wireless (5)

Front desk

Appears in 9 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
best (2) breakfast (2) desk (9) friendly (2) helpful (2) personable (2) service (2) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From the bellman to the front desk was a pleasant experience,the ambiance was delightful.

"Getaway in style! " Read full review on TripAdvisor 4/24/2012 Vote

2. Called Front Desk very nice and competent person came and tried to repair the TV, but had to ultimately replace it (with a new flat screen TV).

"Almost luxury, but.... " Read full review on TripAdvisor 8/10/2011 Vote

3. The front desk staff is the best I have come across, they always seem to have what I have forgotten.

"Supurb Siena " Read full review on TripAdvisor 5/21/2008 Vote

4. From the time you walk in the door, the doorman, front desk, room service, dining staff and food and beverage were very friendly and helpful.

"Busniess Meeting " Read full review on TripAdvisor 4/24/2012 Vote

5. I found the front desk person to be somewhat patronizing and unapologetic.

"Nice hotel but for a couple of things " Read full review on TripAdvisor 1/11/2012 Vote

6. The two people at the front desk asked if they could pack me a to-go breakfast since I would miss the breakfast offered by the hotel.

"Extremely accomodating staff " Read full review on TripAdvisor 7/20/2011 Vote

7. The best part about our stay was how friendly and helpful every staff member was - wait staff, housekeeping, front desk.

"Loved the friendliness and service orientation of the whole staff " Read full review on TripAdvisor 6/13/2011 Vote

8. I went down to the front desk, no phones in the hallways, and the staff response was 'Yeah, some of them are like that.

"Huge Disappointment! " Read full review on TripAdvisor 9/25/2008 Vote

9. Stayed here with husband for romantic birthday getaway and was impressed by the service until we called the front desk to report loud banging and shaking walls at 7:45 AM.

"Don't stay in Room #211... " Read full review on TripAdvisor 11/29/2011 Vote